White-Labeled
Borrower Portal
Give your borrowers a professional self-service experience under your own brand. Loan status tracking, document upload, payment visibility, draw requests, and secure messaging — all in one portal that reduces support calls and builds borrower trust.
Everything Borrowers Need, Self-Served
A complete borrower experience platform that eliminates manual touchpoints, reduces support overhead, and keeps borrowers informed at every stage of their loan.
White-Labeled Borrower Portal
Deploy a fully branded self-service portal under your own domain and logo. Borrowers experience your brand — not a third-party tool — at every touchpoint.
- Custom domain and branding configuration
- Your logo, colors, and brand identity throughout
- Personalized welcome and onboarding flow
- Multi-language support (English, French)
- Mobile-responsive design for all devices
- Configurable portal feature visibility per loan type
Loan Application & Document Upload
Let borrowers submit applications and upload supporting documents directly through the portal. Automated document checklists ensure nothing is missed before underwriting.
- Online loan application with guided form flow
- Dynamic document checklist per loan type
- Secure document upload with virus scanning
- Upload progress tracking and confirmation
- Re-upload requests with clear instructions
- Document version history and audit trail
Loan Status & Pipeline Visibility
Borrowers can track their loan from application to funding in real time. Transparent status updates reduce inbound calls and build trust throughout the lending process.
- Real-time loan status dashboard
- Visual pipeline progress tracker
- Milestone notifications (approved, conditional, funded)
- Outstanding conditions checklist with status
- Estimated closing timeline display
- Historical loan activity log
Payment Management & History
Give borrowers full visibility into their payment schedule, outstanding balances, and payment history. Reduce payment-related support calls with self-service payment tools.
- Upcoming payment schedule with amounts and dates
- Full payment history with receipts
- Outstanding balance and interest breakdown
- Payoff quote request with instant calculation
- NSF and late fee visibility
- Payment confirmation notifications
Automated Borrower Notifications
Keep borrowers informed at every stage with automated, context-aware notifications. Reduce inbound enquiries and improve borrower satisfaction without manual effort.
- Payment due reminders (7-day, 3-day, same-day)
- Maturity date and renewal alerts
- Document request and upload confirmation
- Loan status change notifications
- Construction draw approval updates
- Configurable notification channels (email, SMS)
Secure Messaging & Communication
A built-in secure messaging channel between borrowers and your team. All communication is logged, threaded, and attached to the loan file for compliance purposes.
- Secure in-portal messaging thread per loan
- File attachment support in messages
- Message read receipts and timestamps
- Automated responses for common queries
- Full message history on loan file
- Team inbox with assignment and routing
Construction Draw Requests
For construction loans, borrowers can submit draw requests, upload inspection reports, and track draw approval status directly in the portal — eliminating email back-and-forth.
- Online draw request submission form
- Inspection report and photo upload
- Draw approval status tracking
- Draw schedule with funded vs. remaining amounts
- Budget vs. actual cost tracking
- Draw history and disbursement confirmations
Borrower Identity & Security
Enterprise-grade security protects borrower data and portal access. Multi-factor authentication, session management, and activity logging ensure your borrowers' information stays safe.
- Multi-factor authentication (MFA)
- Secure password reset and account recovery
- Session timeout and activity monitoring
- Login attempt logging and alerts
- AES-256 data encryption at rest and in transit
- SOC 2 ready infrastructure
Built for Every Lender Type
The Borrower Portal adapts to your lending model — whether you originate residential, construction, or commercial loans.
Private Lenders
Give borrowers a professional self-service experience that matches the sophistication of your lending operation — without adding headcount to handle status calls.
Construction Lenders
Streamline draw requests, inspection uploads, and budget tracking through a dedicated borrower portal that keeps construction projects moving without manual coordination.
Commercial Lenders
Provide commercial borrowers with a secure, branded portal for document exchange, payment visibility, and direct communication with your team.
MICs (Canada)
Offer your MIC borrowers a fully compliant, bilingual portal with payment history, maturity alerts, and renewal request capabilities built in.
Built By Practitioners Who Know Borrower Frustration
Our founding team spent years watching borrowers call lenders daily for status updates, email documents back and forth, and struggle to understand their payment schedules. The LendAutomate Borrower Portal was designed to eliminate every one of those friction points — because we lived them firsthand.
Frequently Asked Questions
Everything you need to know about the Borrower Portal module.
Ready to Give Borrowers a Better Experience?
See how the LendAutomate Borrower Portal reduces support calls, accelerates document collection, and builds borrower loyalty — all under your brand.